Company Name: Hokikellari

Address: Muuntajakatu 11 b, 13130 HÄMEENLINNA, Finland

Phone: +358 400499066

Internet: www.hokikellari.fi/en-us

Email: hokikellari@pp.inet.fi

Business id: 3110608-6


We only sell INICE products abroad. Always contact us first please!


Deliveries within Finland 

How to order

The products are ordered on the online store's website by transferring them to the shopping cart and paying for the contents of the shopping cart at the checkout service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time. Order and payment confirmation After a successful order, an order confirmation will be sent to your email. To send confirmation messages, you must provide an email address when ordering. When ordering by email, we will send you an invoice. After paying the invoice, we will deliver the products for transport immediately. You can expedite delivery by sending a copy of your payment receipt. Payment methods, fees and prices When ordering by email, we will send you an invoice. After paying the invoice, we will deliver the products for transport immediately. You can expedite delivery by sending a copy of your payment receipt. The price is marked with the product. Please note that prices for different versions of the product may vary depending on the version. The service provider has the right to change prices freely. 

Checkout

 Checkout is a secure payment method for you. We have a payment institution license issued by the Financial Supervisory Authority. The service is maintained by Checkout Finland Oy (business ID 2196606-6) and Checkout Finland Oy is part of OP Financial Group. The checkout payment service will forward your payment to the merchant. If Checkout Finland Oy appears on your statement or credit card invoice, we have forwarded your payment. The online store acts as a marketer of products and services and as a supplier of products to the customer. The online store takes care of the statutory and other obligations related to the transaction. If you want to complain or return the product, you should contact the online store where the product was ordered directly.

Bank Payments

You have payment buttons for all Finnish banks at your disposal. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP Bank, Säästöpankki, S-pank and Ålandsbanken. Checkout Finland Oy is shown as the payee on your account statement, we forward your payment to the online merchant. From the online store, you will be directed directly to your own bank to make the payment securely. When using the Payment Order Service, you are bound by the following terms and conditions: Terms and Conditions of the Payment Order Service.

Credit card payments You can pay online with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express cards. The online store uses international Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services. Checkout appears as the payee on the card invoice and forwards the payment card payment paid by the customer directly to the merchant. Card payments are made securely using a secure payment form and payment card information is not stored in e-commerce systems.

Mobile Payment

Mobile payment methods Pivo, MobilePay and Transfer are services that work in the application, with which you can pay for online purchases by bank transfer from your account or by card payment from your card by accepting the payment in that application. Pivo also accepts Transfer payments, so the payment can be accepted in any application that supports Transfer. Invoice and installment services Invoice and installment services through Checkout are provided by OP, Collector, Jousto and AfterPay. Collector also offers invoice and installment options for corporate customers. Please also read the more detailed terms for each finance company that you will see when you accept the payment. By accepting the payment, you are also accepting the terms of the finance company.

Read more about payment here: Checkout payment terms Flexibility Invoice and Installment. Flexible Invoice and Installment is a domestic service that allows you to make your purchases quickly and safely. Flexibility is for individuals who have managed their finances properly. With flexibility, you get 30 days interest-free payment period. An invoice surcharge of € 2.90 will be added to the purchase. Once you receive the invoice, you can decide whether to pay it in full or in installments. With an installment payment, you can pay for your purchase in up to 36 installments, starting at € 9.90 / month. The cost of the flexible installment is € 3.90 / month and a credit rate of 19.90%. You can pay 30-3000 euros for purchases with Flexible. Shopping with flexibility is safe. On your first purchase, you make a strong electronic identification. As a returning customer, you can easily identify yourself with a one-time code sent to your phone. With every purchase, we make a real-time and automated credit decision.

The payment transaction and data transmission always takes place in a secure connection. The invoice will be sent by e-mail. Aurajoki Nordic Oy is the lender. Read more about Flexibility at www.jousto.com. The most convenient payment method for Flexible e-commerce! Download the Flexible Credit Product Data Sheet via the link below. Please notice the link is in finish.


Terms & Conditions


The delivery terms are valid from 27.2.2020. Shop maintained by www.hokikellari.fi (Business ID 3110608-6). Product prices include VAT 24%. The trade is mainly conducted on the premises of Hokikellari. You can pay for your e-commerce order with the PayPall function. We reserve the right to change prices and cancel the order due to obvious price errors. Orders are binding when we are confirmed the order or delivered the products. You will receive an order confirmation in your email if you have provided us with your email address. We will add the order to the total fixed delivery costs according to the delivery and payment method. We only deliver orders to Finland. The subscriber must be 18 years of age or older. The contact information provided in connection with the order and registration will only be used in this transaction and will not be passed on. The information is confidential. The ordered products have a 14-day right of exchange and return. The returned product must be unused, marketable and in its original packaging.

Delivery time

The delivery time for products ordered from the store is 2-5 working days. In summer, we deliver products once a week, when the delivery time may be longer. We will notify you of the changes by e-mail or text message.

Your package will be delivered to your local office, where you can pick up your package with an arrival notice. Delivery time for mugs and textiles 1 - 2 weeks. We cannot influence the delivery schedules of our partners and therefore the delivery time may vary. When ordering products from the site, the main method of delivery is either Matkahuolto, post or pick-up.

We also deliver products outside Finland, but delivery times may vary. INCE ice delivery is always agreed with the customer in advance. 

Shipping costs (Finland)

Postal letter 1.90 EUR. Pickup from Posti parcel machine: Less than 2 kg order 5.90 EUR, delivery 2 - 5 working days Pickup from Posti parcel machine: Less than 35 kg order 5.90 EUR, delivery 1 - 3 working days Shipping costs for INICE synthetic plastic ice panels according to the ordered quantity.


Change and return 

You have the right to cancel the order for the product you ordered by returning the product within 14 days of receiving the product. The returned product must be unused, marketable and in its original packaging. If you have any questions, please contact us on tel: +358 400 499 066 or hokikellari@pp.inet.fi. The returned / exchangeable products will be delivered to Itella for transport as a customer return. The return is accompanied by a return form, which must be completed and attached to the return. Your payment will be refunded to your account as soon as possible if your order is canceled or refunded.

Payment can only be made once all the necessary information regarding the return has been processed. We are not responsible for delays or damages beyond our control. These include, for example, industrial action, import and export bans, pandemics or transport problems. If the force majeure persists for more than two months, both parties to the transaction have the right to cancel the order without damages or other penalties. 

Non - redemption


Failure to redeem a package is not the same as return or cancellation. For an unredeemed package for which no separate cancellation notice has been made, we will charge the full price of the product including shipping costs.

Ownership and liability

Ownership of the products will be transferred to the Customer immediately after the conclusion of the agreement. The product's responsibility for the product passes to the Customer when the Customer has taken control of the product (for example, by acknowledging it by post).

If the product is damaged during transport, it must be reported immediately to customer service, however, within 5 days of receipt of the shipment. Customer service: hokikellari@pp.inet.fi. 

Warranty and liability for defects 

The Service Provider is not responsible for any inaccuracies in the Service, products or materials or the consequences thereof. The Service Provider is also not liable for any direct or indirect damages or inconveniences resulting, for example, from the fact that the Service, product or material does not meet the Customer's needs or objectives.

The Service Provider shall not be liable for any error caused by defects in the computer software or the way in which the products, materials or the Service are handled.

The warranty is determined in accordance with the warranty conditions specified by the manufacturer. 

Copyright 

The materials contained in the file products are protected by copyright and are copyrighted by the service provider or its subcontractors. 

Changes in

The Service Provider has the right to unilaterally change these terms. The user accepts the current terms of the service when using the service. 

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